Voices from the Communication Center | Stories from 911 Dispatchers
IIntroducing the first installment of Voices from the Communication Center—a powerful segment spotlighting the real stories, advice, and daily realities of 911 dispatchers who serve as the lifeline in your community.
In this episode, we visit Aurora 911 in Aurora, CO; the Pleasanton Police Department in Pleasanton, CA; Lincoln Police Department in Lincoln, NE; and the San Jose Police Department in CA.
While this video showcases some of the incredible heroes we spoke with, it doesn’t feature everyone—stay tuned for part two!
Things to Consider:
What insights do these stories provide about the unique challenges 911 dispatchers face in their roles?
How do the experiences shared by dispatchers from different agencies reflect the commonalities and differences in emergency response across communities?
What did you learn about the impact dispatchers have on both the callers they assist and the first responders they support?