Navigating Leadership in 911 with Matthew King
In this episode of Let's Talk Dispatch, we welcome Matthew King, a seasoned 911 professional with over 19 years of experience.
From his beginnings as an Orlando fire dispatcher to his rise to management in just 12 years, Matthew has seen it all—both the highs and the challenges of transitioning from frontline dispatcher to leadership.
Tune in as we dive deep into the lessons he’s learned along the way, emphasizing the importance of supervisors staying human, fostering trust, and embracing mistakes as opportunities for growth.
This is a must-listen for anyone navigating the tricky path from team member to leader.
Things to Consider:
How do you balance maintaining authority as a supervisor while still being approachable and relatable to your team?
What are some mistakes or challenges you've encountered as a dispatcher that later became valuable learning experiences for your growth in the field?